Return, Refund & Replacement Policy

At Idealancy.pk, customer satisfaction is very important to us. We aim to provide quality products and a smooth shopping experience. If you ever need to return, replace, or claim a refund for a product, please read the policy below carefully.

1) 365 Days Easy Returns

We proudly offer 365 Days Easy Returns on eligible products.

This means you have 365 days from the date of delivery to contact us and request a return, replacement, or refund, subject to the conditions mentioned below.

For example, if your order was delivered on 5th March, you can initiate a return request until 5th March of the following year.

To initiate a return request, contact us at:

Email: [email protected]
WhatsApp: +92-305-715-7770

Eligibility for 365-Day Returns

To qualify for a return under this policy, the product must meet all of the following conditions:

• The product must be unused

• The product must be undamaged

• The product must be returned in its original packaging / original box

• All accessories, parts, manuals, tags, or complimentary items received with the product must also be returned

• The product must not show signs of use, wear and tear, washing, installation, or mishandling

If the returned item does not meet these conditions, Idealancy.pk reserves the right to reject the return request.

2) Damaged Product Claims

If you receive a product that is damaged, broken, or physically defective at the time of delivery, you must contact our customer support within 24 hours of delivery.

Please send your complaint at:

Email: [email protected]
WhatsApp: +92-305-715-7770

When reaching out, please include:

• Clear pictures of the damaged product

• Your order number

• A clear picture of the parcel slip / shipping label

Important:

• Complaints reported after 24 hours of delivery may not be accepted

• This condition is necessary so our team can verify the issue promptly and provide a quick resolution

3) Wrong Product Delivered

If you receive a wrong item instead of what you ordered, please contact our customer support as soon as possible.

You can contact us here:

Email: [email protected]
WhatsApp: +92-305-715-7770

To process the claim, please share:

• Your order number

• Clear pictures of the product received

• A picture of the parcel slip / shipping label

Once verified, we will arrange the replacement or refund, depending on product availability and the nature of the case.

4) Defective or Faulty Product

If the delivered product has a manufacturing defect or functional issue, please contact us with complete details at:

Email: [email protected]
WhatsApp: +92-305-715-7770

Our team may ask for:

• Clear pictures of the product

• Video evidence (if required)

• Order number

• Parcel slip image

After verification, the product may qualify for a replacement, refund, or return approval, depending on the issue.

5) Return Request Process

Returning an item is simple. Please follow these steps:

Step 1: Contact Customer Support

Contact our customer support team and share your issue with the required details.

Email: [email protected]
WhatsApp: +92-305-715-7770

Step 2: Verification by Our Team

Our team will review your request and guide you about the next steps.

Step 3: Return the Product

If your request is approved, our team will provide you with the return instructions, including the return address.

Step 4: Pack the Product Properly

Please pack the item safely in the same condition as received, preferably in its original packaging / box, along with all accessories and contents.

Step 5: Pickup or Self-Return

Depending on the case and location, the customer may be asked to:

• Arrange a courier return, or

• Drop off the parcel at the provided address, or

• Wait for a pickup arrangement if available

Step 6: Warehouse Inspection

Once the returned product reaches our warehouse, it will go through a quality check and condition verification.

Step 7: Resolution

If the return is approved after inspection, we will proceed with one of the following:

• Refund

• Replacement

• Exchange with another product of your choice, if applicable

6) Refund Policy

Once your returned product is received and passes our inspection, your refund will be processed.

If you want to ask about your refund status, contact us at:

Email: [email protected]
WhatsApp: +92-305-715-7770

Refund Conditions

• Refund will only be issued if the returned item meets the policy conditions

• Refund amount will apply to the product value only, unless otherwise committed by our team

• Delivery charges, courier charges, or handling charges may be non-refundable, depending on the case

• Refund processing time may vary depending on the payment method and internal verification process

7) Replacement Policy

A replacement may be offered in the following situations:

• Wrong product delivered

• Damaged item received

• Product received with a verified defect

• Eligible product returned under the 365-day return policy and replacement requested instead of refund

Replacement is subject to stock availability. If the same item is not available, our team may offer:

• Refund

• Exchange with another product

• Store adjustment, if applicable

For replacement requests, contact us at:

Email: [email protected]
WhatsApp: +92-305-715-7770

8) Cases in Which Return / Refund / Replacement May Not Be Accepted

A return or refund request may be declined if:

• The product has been used

• The product is damaged by the customer

• The original packaging / box is missing

• Required accessories or parts are missing

• The complaint is made after the allowed reporting time for damage claims

• The issue is caused by mishandling, misuse, improper installation, or normal wear and tear

• The returned item does not match the original order records

If you are unsure whether your product qualifies, you can first contact us at:

Email: [email protected]
WhatsApp: +92-305-715-7770

9) Customer Responsibility

To help us process your request smoothly, customers are advised to:

• Inspect the parcel at the time of delivery

• Report any damage or wrong item immediately

• Keep the product, packaging, parcel slip, and accessories safe

• Avoid using the item if you intend to request a return due to damage, defect, or wrong delivery

For any guidance, customers can reach us at:

Email: [email protected]
WhatsApp: +92-305-715-7770

10) Idealancy.pk Rights

Idealancy.pk reserves the right to:

• Ask for pictures, videos, parcel slip, or any additional proof before approving a claim

• Reject return, refund, or replacement requests if policy conditions are not met

• Decide the appropriate resolution based on product condition, verification, and stock availability